“SocialRank is unreal! I've only been on it for a few minutes and can already see the power of it. First off, the UI is beautiful. And the data, come on - you have to be kidding me. Thanks so much for this. I can see the servers crashing in the future - because I'm gonna tell everyone about it. Wishing you all the best and keep up the good work.”
You can cancel your annual renewal at any time! Please note that we do not offer a money-back guarantee or refunds on annual subscriptions. If you’d like to take a look at our full cancellation and refund policy, check it out here.
We can offer exceptions for Instagram users that want to upload their data after requesting a data download but SocialRank does not process any private data through our means of running reports or enriching profile information.
Yes! You can leverage a lot of industry audience data to expedite what can be a seemingly endless process of building your account organically. That’s the best part- our insights can help you understand your audience to drive your growth.
If you’ve found us and your business is just getting started, you’re ahead of the game- we’ll help you multiply the value of your efforts.
If you’re a brand or influencer interested in understanding and activating your audience, the Basic Plan is perfect for you! It’s an affordable way to upload your Instagram data and own your audience. Plus, with access to our Audience Library, you’ll be able to search our database for competitors’ reports to find aligned influencers or find valuable followers inside their audience.
If you’re a marketer or brand who works with a team, wants more control over your uploads and needs access to the largest profile database on the internet, our Team Account is what you’re looking for!
With a Team Account, you can access and filter a profile database of ~2B to test personas, affiliations and consumer profiles, upload data at your pace (perfect for testing before and after campaigns) and add users to share data across your team seamlessly.
You’ll get immediate access to the platform! If you’re still waiting for your data from Instagram, experiment with our Audience Library by searching for competitors. If you’re focused on Twitter, use our search bar to find your handle and run your report!
If you haven’t requested your Data Download from Instagram already, that’s a great first step! You’ll need it to generate a report for Instagram.
All our users have access to our Knowledge Hub, which has articles about functionality, use cases, and strategy! If you’re having a hard time finding what you’re looking for, you can also reach us by emailing support@trufan.io, and one of our Customer Success Specialists will respond within 24 hours.
If you’re interested in more frequent uploads and more flexibility, we suggest upgrading to a Team Account, where you’ll have unlimited uploads/ month up to 2M followers total.
For users who aren’t marketers running specific campaigns, a monthly upload is what we recommend to make sure you can capture trends in your audience growth while at the same time effectively staying on top of new valuable followers as they become part of your audience.
If you’re representing a non-profit organization, reach out to support@trufan.io to see if you qualify for a discount!
