Yes, you can. Just email support@trufan.io at least 48hrs before your next billing date. We encourage you to email us prior to your renewal period to avoid another charge.For our full cancellation and refund policy, click here.

Yes. You can leverage a lot of industry audience data to expedite what can be a seemingly endless process of building your account organically. That’s the best part. So whether you want to drive in-store or online traffic, send personalized promotions to fans who’ve shown a liking for similar accounts, competitors, industry influencers.

Even pay attention to any influencer who happen to engage with you overtime to capitalize on growth opportunities and cost-effective engagements. If you’ve found us and your business is just getting started, you know it’s important so we’ll help you multiply the value of your efforts from the start - let’s get started.

All of the above options are shown as they are deemed a right fit for your initial needs. However, you may be looking for more advance use cases that could require access to more data, on-going support, or SocialRank for Content. If you believe this is the case, contact sales@trufan.io to discuss further.

Once you’ve subscribed to a plan, you’ll gain access to our platform even if your audience report has not finished running. When your audience report is ready to be viewed, you will be notified via email.

Yes. You get technical support for all options listed above. However, only with option 3 do you receive dedicated Success Manager as well. They will help better use the platform, guide you in the right direction for your specific needs, and even help develop strategy related to SocialRank.

Yes. Every two weeks we will send you the amount of data you have processed in an email. We will also email you when you hit 90% of your data limit as well as when you have reached it.

If you choose option one or two and would like your reports refreshed faster, you should reach out to support@trufan.io. We will try to accommodate your request but the best option would be to upgrade your plan.